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Frequently Asked Questions

Online Orders & Deliveries
What does local delivery cost for an online order?
All orders of £100.00 or more for delivery to Gwynedd, areas of Conwy & Anglesey qualify for free delivery. Orders under £100.00 within 10 miles of LL54 5RL (Fron Goch Garden Centre) will be charged at our standard £7.50 delivery charge. Within 10-20 miles from Fron Goch £15 & areas between 20-30 miles £25.

Local deliveries will take place on either a Tuesday or Wednesday, (over 20 miles, we will call and advise when we are in the area). If it is not convenient for someone to be available when we deliver, we are happy to leave the delivery in a safe place of your choice. Please add details in the check out process.

Where do you deliver to?
Delivery applies to Anglesey and most of Gwynedd and Conwy including the North Wales coast as far as Abergele, Snowdonia down to Bala and Barmouth and the Lleyn Peninsula. See the highlighted area on the map or call us for more information

We currently do not deliver to the rest of the UK (including Scottish Highlands and Islands), Northern Ireland, the Isle of Wight, the Isle of Man, the Isles of Scilly and the Channel Islands. However we are working on this for the future. If there is something you wish to order and its ‘postable’ give us a call and we can see what we can do.

When will I receive my delivery?
As we do all our deliveries in house, we have set dates for when deliveries to your area take place. If you wish to check when this will be please feel free to give us a call on 01286 672212 or send us an email.

How do I place an order on your website?
Placing an order on our website is quick and easy. Simply click on the ‘Add to Basket’ button beside the item or items you wish to purchase and a window will appear confirming these have been added to your basket. Clicking on the ‘Go to Checkout’ button will ask you to sign in, register or checkout as a guest, price and delivery charges and address will then be confirmed. You should then click on the ‘Continue’ button. You will then be asked to enter your billing and card payment details and then click on the ‘Make Payment’ button. Finally, you will receive confirmation of your order along with your order number.

Can I add an item to my order or change my order after it has been placed?
As soon as you place your order we start to process it, therefore should you wish to add an item or change your order you should phone us on 01286 677212 and we will be able to assist you further.

What payment options do you offer?
Payments online can be made by most of the large credit/debit card holders, payments will be taken via the secure paypal system. However if you would prefer to order over the phone you can do so by calling 01286 672212. We take every reasonable care to ensure that your order and any subsequent transactions are conducted in a secure environment.

What should I do if I want to cancel my order?
To cancel your order you should phone us on 01286 672212 and if we have not already sent your order to you we will cancel it and refund any payment taken. If your order has already been sent you have the right to cancel your order within 28 days of delivery. You must take reasonable care of the goods while they are in your possession and you must not use them. We will only refund the purchase price when we have received the goods from you in an undamaged state. Returns will be at your cost unless there has been an error with your delivery or you have received damaged goods. The ability to cancel your order does not apply to goods which have been worn, washed or otherwise used. This does not affect your statutory rights.

What should I do if I receive faulty goods?
If you discover the goods are faulty you must notify us within 7 days of the date of delivery or within a reasonable period of time (if the defect was not readily apparent). We may inspect the goods, either by arranging to have the goods returned to us or asking you to email us photo(s) of the damaged goods. If we agree with you that the goods are faulty and the fault was not caused by your neglect or misuse of the goods, we will, at your choice, replace, refund or repair (if possible) the faulty goods at no cost to you. We will refund any reasonable costs you prove that you have incurred in returning the faulty goods to us. We recommend that you keep postal and packaging receipts for this purpose.

What should I do if my delivery is incorrect?
If we send you incorrect goods you should notify us as soon as you discover the error and within a reasonable period of time. We will arrange for our courier to collect the goods from you or ask you to return the goods to us by post. The correct items will then be dispatched as soon as possible.

When will my money be refunded to me?
Your money will be refunded back onto your card as soon as we are in receipt of the goods and refunds normally take 1-2 working days to reach your account. We will issue the refund to the card which was used to place the order.

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Fron Goch Garden Centre, Pant Road, Llanfaglan, Caernarfon, Gwynedd, Wales, LL54 5RL | Tel: 01286 672 212
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